My Epiphany
I just saw this video clip from a friend’s blog and I downloaded it to share it with you. It is a funny clip that reminded me of my very own "learning" experience. Six years ago, I had absolutely no idea that big corporations, such as Dell Computers, outsource their technical assistance to countries like India and the Philippines where labor is cheaper. I was then having a problem with my office computer which necessitated my call to Dell’s technical support. The first person I spoke to had an Indian accent. But that came as no surprise to me since there are immigrants from India here in the U.S. Unfortunately though, he was not able to help me with my computer trouble, so I found myself calling again for technical help the following day. Now this time, I spoke with a lady, and in the middle of our conversation, I realized that her accent was much like mine -– she’s a Filipina! Having just moved to the U.S. at that time, I was eager to meet people from the Philippines. So I s...